Terms & Conditions

Refund & Exchange

Regular Orders

It is ensure that customer can return and exchange within 30 days of delivery.

 Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

Personalized or other customized product may not be returned for refund or exchange under any circumstances. Also please note that in case of returns, customers would have to bear charges for shipping back the item to us.

Custom Orders

Return and Alteration

We are ensuring to get your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

 

Payments

Payment will be accepted via PayPal, VISA, MasterCard, American Express. Your card number will be protected using SSL, industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

 

Cancellation Policy

Cancellation can be done within 2 days of order placement, the customer should contact support for requesting order cancellation.

 

Order Acceptance & Payment

Please note that there are cases when an order cannot be processed due to various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged. The cardholder must retain a copy of transaction records and Merchant policies and rules.

 

Pricing

We accept payments online using Visa and MasterCard credit/debit card in USD. However, if your card currency is other than USD, you can place your order. Our system will accept the order by deducting the equivalent amount of the respective currency.

Users & Accounts

All the registered users are responsible to maintain the confidentiality of their respective accounts. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

Governing Law

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

Complaints

Any complaints about items or sellers may be sent to our support team: (email) or (+92) 304-0888501. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.